- Return Policy
What if I am dissatisfied with my purchase?
If for any reason you are not happy with your purchase after receiving your item, you may return the item(s) within 7 days of receiving your order unless otherwise noted as a "non-returnable" or "final clearance" item. eCustomRim does not charge restock fees.
Returns due to errors made by eCustomRim
If you receive an incorrect item due to a shipping, listing, or advertised part fitment error; or due to any fault of eCustomRim, please notify us within 3 business days. We will ship out a replacement part at no charge to you, and will send a pre-paid UPS or FedEx shipping label to return the incorrect part.
Returns due to shipping damage
If you receive an item that is damaged in transit, please notify us within 3 business days. If the box is visibly damaged, refuse shipment. If the box appears undamaged, but contains a damaged product, please take pictures of the product still in the box and notify us immediately. We will ship out a replacement part within 48 hours at no charge to you. A damage claim will be filed with the carrier, and you will be sent a pre-paid UPS or FedEx shipping label to return the damaged part.
Returns due to the fault of the customer
If you receive an item that you are dissatisfied with for any reason, please notify us within 7 business days so it can be returned. Freight charges apply. Any items noted as "not returnable" cannot be returned.
How do I return the product?
For fastest results, please click the "CONTACT US" button at the top of this page. We can also be reached by phone during normal business hours M-F 8:00 am-5:00 pm EST at 1-800-828-9876. We will issue a Return Goods Authorization (RGA) number. Due to our high sales volume, no returns will be accepted without an RGA number. All returns must be unopened, undamaged, unused, uninstalled and complete with all parts, packing materials and instructions. A credit will be issued using the same payment method used for purchase within 5 days after the product is returned and inspected.