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Privacy Policy

Thank you for visiting eCustomRim. We have done everything possible to ensure the privacy and security of your shopping experience with us. eCustomRim wants you to understand the steps that we take to protect your privacy. All visits to eCustomRim are subject to our website’s Terms of Use and Privacy Policy as described herein. The following site Privacy Policy was last updated on February 19, 2016.

Collection of Personal Information

We do not collect personally identifiable information about you, except when you provide it to us through order forms, registration fields and other similar site interactions.  When an order is placed, we will need to know your shipping and billing address, credit card number, expiration date, and security code. To protect your personal information, registered Site users must enter a user name/email address and password to access their personally identifiable information. When submitting this information to the Site, you are giving your consent to the collection, use and disclosure of your personal information as set forth in this Privacy Policy.

We use email to communicate with you about your orders. Only with your permission will we email you for any other reason, such as a current sales or special promotion. You have the option to decline or approve email communications from us at any time by selecting the appropriate response in your account information.

Communications

If you opt in to receive information from eCustomRim, the information you provide may be used to create and deliver our newsletters, surveys or other communications containing product information. If you prefer not to receive such Communications, please do not select the ‘Please inform me option’. If you do select this option and later wish to opt out of these communications, you will be given an opportunity to do so.

Brochure Mailing List

If you have requested an eCustomRim brochure, all information is kept completely confidential and is not shared with any third parties. We may, on occasion, send you an updated catalog or brochure. If you do not wish to receive any mail from eCustomRim, please contact us via email at info@eCustomRim.com.  Include your name and mailing address and email address. You will be removed from our mailing list and shall not receive future mailings.

Communications to Serve You

If you have elected to provide us with your contact information, e.g., by registering at the Site, emailing our Customer Service department or placing an order, we may provide you with service related announcements concerning the Site, or contact you regarding customer service requests on your order.  All registered users will receive emails to confirm their order, updates to the shipping status, and notification in the event of an order delay. These types of communications are necessary to serve you, respond to your concerns, and to provide the high level of customer service that eCustomRim offers its customers.

Disclosure of Personally Identifiable Information

We will never provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent.  eCustomRim takes great pride in having you as a customer and we will ensure your privacy as a customer.  eCustomRim does not sell or exchange names or any other information about our customers with third parties.

Fraud Protection and Compliance with Law

We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.

Service Providers

We may retain other companies and individuals to perform functions consistent with our Privacy Policy on our behalf.  These include, but are not limited to, customer support specialists, web hosting companies, order fulfillment companies, shipping warehouses,  product vendors, data analysis firms and email service providers. Such third parties may be provided with access to personally identifiable information needed to perform their functions, but may not use such information for any other purpose.

Special Events

If you elect to participate in any promotions, sweepstakes, surveys, questionnaires or other events during your visit to our Site, the rules or terms and conditions for those events may indicate that your personally identifiable information will be shared with third parties. By choosing to participate and submitting your personally identifiable information with respect to such events, you consent to disclosure of your personally identifiable information to such third parties.

Business Transfers

As we continue to develop our business, we might sell certain of our assets. In such transactions, user information, including personally identifiable information, generally is one of the transferred business assets, and by submitting your personal information on the Site you agree that your data may be transferred to such parties in these circumstances.

Cookies, IP Addresses, Pixel Tags and Tracking Technology

We may place a "cookie" on your computer's hard drive so we can recognize you as a return user and personalize your experience. A cookie is a piece of data that enables us to track and target your preferences. The cookie will be stored on your computer's hard drive until you remove it. We may also use temporary or "session" cookies to help you shop. These cookies will expire when you place an order. You can have your browser notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the Site, but you may be limited in the use of some of the features. In addition, we may use IP addresses to analyze trends, administer the Site, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction.

Similarly, when you visit this Site or view one of our emails, we may use pixel tags (also called "clear" gifs), tracking links and/or similar technology to note some of the pages you visit on our Site and personalize your experience. We may also use pixel tags to determine what types of email your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information.

eCustomRim does recognize your ISP (internet service provider) but cannot identify you as an individual. If you make an on-line purchase, we do collect information (such as sales statistics and traffic patterns) to help improve your shopping experience. We keep all information confidential. 

Use of Aggregate Information 

We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the Site, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners. 

Links 

This Privacy Policy applies only to the information collected on this Site. Our Site may contain links to or from other websites and you should be aware that we are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of other websites linked to the Site.

Security

eCustomRim seeks to protect the security of your personal information both online and offline. All credit card transactions are secure. Every on-line order is encrypted and sent through a secure server, using SSL technology to prevent information from being intercepted.

Confidential information such as your credit card number will be used only to fulfill your order. To protect your privacy, we will ask you to enter your credit card number and expiration date each time you place an order with us. This way, even if someone else accesses the account information stored on your computer, they won't be able to use your credit card.

E-mail is not encrypted and is not a secure means to transmit credit card numbers. We will only display the last 4 digits of your credit card number on your account.

Notification of Policy Changes 

eCustomRim reserves the right to revise this Privacy Policy in the future by posting changes at this location and we may make changes at any time without notification. 

Updating Personal Information 

If you are a registered member at eCustomRim, you can change your personal information at any time by updating your information at check-out. 

Contacting Us 

We welcome your comments and questions about privacy. Please send email to info@eCustomRim.com

We are confident that your visit to eCustomRim.com is secure and safe.  We also maintain a staff who will gladly take your order over the telephone or fax.  Please call Customer Service at 1-800-828-9876 for assistance M-F 8:00-5:00 EST.